CASPA On-Demand FAQs

How does CASPA™ On-Demand work?

You can access the CASPA On-Demand service from TiVo Central at any time. Navigating with your TiVo remote, you can browse a library of downloadable content - from movies to entire season-runs of your favourite shows, to concerts and more!

How much does CASPA On-Demand cost?

There's a wide range of content on the CASPA On-Demand service. There's heaps of free content to choose from, some content is supported by advertising, and some programmes and movies are pay-per-view. Pricing varies and will be displayed on screen as you browse through our CASPA On-Demand catalogue of titles. Data charges may also apply and are your responsibility, for those of you on a compatible plan with our unmetered ISP partner,downloads via CASPA On-Demand have zero impact on your monthly data allowance.

If I purchase a TiVo today, how long before I can start using CASPA On-Demand?

24 hours after you have activated and completed the Guided Setup, your TiVo media device will automatically update your On-Screen Guide and give you access to the CASPA On-Demand service. You will not be able to access CASPA On-Demand until this update is complete so do not attempt to use the service during the first 24 hours.

How can I access pay-per-view content on CASPA On-Demand?

At the same time you activate your TiVo media device, if you are over the age of fifteen you can create a CASPA Wallet with a valid credit or debit card. You'll set a unique PIN, so only you can download content!

Will CASPA On-Demand expose my kids to inappropriate content?

CASPA On-Demand is compatible with TiVo KidZone, so you can lock out programmes over a certain classification. CASPA On-Demand content automatically adheres to any existing TiVo® KidZone setting on your TiVo media device.

Will CASPA On-Demand use up my download data allowance?

Please consult your Internet Service Provider for details on your specific monthly download quota. All content available on CASPA On-Demand lists the download size so you can keep an eye on how much you download and be careful not to exceed your monthly cap. For those of you on a compatible plan with our unmetered ISP partner, downloads via CASPA On-Demand have zero impact on your monthly data allowance.

How long will I have to wait before I can view my CASPA On-Demand content?

After a short buffering period, you will be able to start watching your content even while it's still downloading.

Which ISPs support the CASPA On-Demand service?

CASPA On-Demand can be accessed with any broadband internet plan, however only customers on a compatible plan with our unmetered ISP partner will enjoy the luxury of unlimited CASPA downloads to their TiVo media device with no effect on their monthly broadband cap.